Baltimore, MD (December 9, 2024) – Today, Mayor Brandon M. Scott and Baltimore City Department of Transportation (BCDOT) Director Corren Johnson announced that residents can now report misparked rentable scooters and e-bikes to 311.  Once a misparked scooter or e-bike is reported to Lime or Spin through 311 these companies must correct the parking issue within 24 hours. The goal of this initiative is to increase safety for all residents, including those renting vehicles, sharing the sidewalk, and using the road. 

The City’s dockless mobility program promotes transportation options for healthier communities and a cleaner environment. So far in 2024, more than 1.4 million trips have been taken on scooters and e-bikes in Baltimore City. Dockless vehicles are a fun and sustainable way to travel; however, at the end of a trip they are sometimes left on the side of the road or found blocking sidewalks and curbs. The correct way to park a scooter or e-bike is to ensure the vehicle is upright and parked in a way that allows pedestrians and those with mobility devices to pass.

The BCDOT is encouraging residents to use the new 311 Service Request to report scooters and e-bikes that are in the way. The new service request is under the category of Parking, Signals and Signs as "Scooter and E-Bike Parking." Scooters and e-bikes that meet one of the conditions below qualify:

311: Parking, Signals and Signs: Scooter and E-Bike Parking:

•  Blocking 
  • a building entrance
  • an entrance or exit to/from a residence
  • a bus stop
  • a sidewalk or path (less than 3 feet of space available to pass)
• Parked
  • on a ramp or between two ramps
  • on private property

The GPS pin feature in 311 or an accurately entered address will help companies locate misparked scooters or e-bikes. Additionally, both Spin and Lime offer discounts for users who park correctly in designated corrals that are listed in each of the apps.  Damaged scooters or e-bikes should still be reported through the company's app for removal. 

Additional information on the micromobility program can be found on the program website: https://transportation.baltimorecity.gov/bike-baltimore/dockless-vehicles.

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