Title VI And ADA Compliance

Title VI

The Baltimore City Department of Transportation (BCDOT) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act.  Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Baltimore City.  Complaints will be thoroughly investigated.  BCDOT intends to provide a system for processing and investigating complaints of discrimination and to ensure that both parties receive prompt, fair, and impartial consideration of their allegations under due process.

Title VI Assurances
Additional Title VI information.

Title VI Complaint Procedure

Any person who believes he or she has been discriminated against based on race, color, or national origin by BCDOT may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form The BCDOT investigates complaints received no more than 180 days after the alleged incident.  The Authority will process complaints that are complete.

The complaint must contain the following information:

  • The name and mailing address of the person filing the complaint.
  • Contact information (telephone number, email, P.O. Box, etc.).
  • If you have a representative, you will also need to provide your representative's name, address, and telephone number.
  • The name of the transit service, date, location, and time; or office you believe discriminated against you.
  • The basis of the complaint (what the complaint is about).  You may give more than one basis if applicable.
  • A specific description of the issues of the discrimination complaint, including the dates of the alleged discriminatory act.
  • Corrective action requested and remedy sought.
  • You must be able to state why you believe the problem occurred, for a reason such as race, color, or national origin.

The complaint may be received in the following ways:

  • Written and delivered to Baltimore City Civil Rights Division:
          Baltimore City Department of Transportation
          Contract Administration/Civil Rights Division
    ATTN:  Title VI Compliance Officer
          417 E. Fayette Street, 5th Floor, Baltimore, MD 21202
  • By phone through Baltimore City Civil Rights Division call 410-396-6815
  • In-person at Baltimore City Offices or public meetings sponsored by Baltimore City.
  • A complainant may file a complaint directly with the Federal Transit Administration by contacting:
    The Office of Civil Rights
    Attention:  Title VI Program Coordinator
    East Building, 5th Floor-TCR

    1200 New Jersey Ave., SE, Washington, DC 20590   

ADA Compliance Notice

Notice of Policy Under the Americans with Disabilities Act
The Baltimore City Department of Transportation (BCDOT) is committed to a policy of full accessibility and does not discriminate in the provision of any of its business activities.  The City of Baltimore is committed to upholding the intent and spirit of Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973 to the fullest extent possible.  This commitment extends to all programs, services, and activities of the BCDOT, such that no qualified individual with a disability shall be discriminated against based on his or her disability.  

Additional ADA information.

Accessibility and Accommodation

The Charm City Circulator is dedicated to making it easier for all customers to use our services.  All CCC buses contain features and equipment that allow riders with disabilities to board, ride, and exit vehicles easily and comfortably. 

Public transportation accessibility accommodation modifications may include ramps, lifts, changes in stop locations, designated seating areas, and complementary (non-fixed route) bus systems.  For Reason Accommodation modifications questions or concerns please contact:

 Department of Transportation Civil Rights Division
ATTN:  Title VI Compliance Officer

 417 E. Fayette St., 5th Floor Baltimore, MD 21202
 Phone: (410) 396-6815

ADA Paratransit Services

ADA Paratransit service is available for individuals with disabilities that prevent them from using the fixed-route Charm City Circulator service.  ADA Paratransit services for the Charm City Circulator are provided by MDOT MTA Mobility visit their website for more information.  

Policies and Procedures

If you would like to file a complaint with the Baltimore City Department of Transportation because you feel you have been discriminated against based on any of the criteria described above, or you are an individual requiring Limited English Proficiency (LEP) language services or services regarding disability/The Americans with Disabilities Act (ADA), request a copy of the BCDOT’s Title VI policy, or Limited English Proficiency Plan, please direct all inquiries to:

Baltimore City Department of Transportation Civil Rights Division
ATTN:  Title VI Compliance Officer
417 E. Fayette St., 5th Floor Baltimore, MD 21202 
Phone: (410) 396-6815

To download the Complaint Form.

If information is needed in another language, contact 410-396-6815.

Si necesita información en otro idioma, contacto 410-396-6815.