It is Baltimore City’s policy that any allegation of discrimination, unequal treatment or exclusion from participation in or denied benefits of its transportation system on the basis of race, color, sex or national origin as stated in Title VI in the Federal Transit Administration (FTA) Circular 4702.1B, will be thoroughly investigated. Baltimore City Department of Transportation intent is to provide a system for processing and investigating complaints of discrimination and try to ensure that both parties receive prompt, fair and impartial considerations to their allegations under a due process. A formal and complete Title VI complaint form should be filed out.
What the complaint should contain
The complaint must contain the following information:
- The name and mailing address of the person filing the complaint.
- Contact information (Telephone number, email, P.O. Box, etc.).
- If you have a representative, you will also need to provide your representative's name, address, and telephone number.
- The name of the transit service, date, location and time; or office you believe discriminated against you
- The basis of the complaint (what the complaint is about). You may give more than one basis if applicable.
- Specific description of the issues of the discrimination complaint, including the dates of the alleged discriminatory act.
- Corrective action requested and remedy sought.
Example of discrimination
You must be able to state why you believe the problem occurred, for a reason such as:
- National Origin
- Sexual Orientation
- Gender Identity
- Marital status
- Source of income
The complaint may be received in four ways including
- Click here for Title VI Complaint Form (insert link to fillable pdf)
- English and Spanish version available
- Written and delivered to Baltimore City Civil Rights Division
Baltimore City Department of Transportation
Contract Administration/Civil Rights Division
ATTN: Nicholas Gould, Title VI Compliance Officer
417 E. Fayette Street, 5th Floor
Baltimore, MD 21202
- Telephonically through Baltimore City Civil Rights Division call
- In person at Baltimore City Offices or at public meetings sponsored by Baltimore City.
Title VI Complaint Form Click Here