Title VI And ADA Compliance

Title VI

It is Baltimore City’s policy that any allegation of discrimination, unequal treatment, or exclusion from participation in or denied benefits of its transportation system on the basis of race, color, sex, or national origin as stated in Title VI in the Federal Transit Administration (FTA) Circular 4702.1B, will be thoroughly investigated. Baltimore City Department of Transportation's intent is to provide a system for processing and investigating complaints of discrimination and try to ensure that both parties receive prompt, fair, and impartial considerations to their allegations under due process. A formal and complete Title VI complaint form should be filled out. “A person may also file a complaint directly with the Federal Transit Administration, Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th floor-TCR, 1200 New Jersey Avenue SE, Washington, DC 20590.”

What the complaint should contain

The complaint must contain the following information:

  • The name and mailing address of the person filing the complaint.
  • Contact information (Telephone number, email, P.O. Box, etc.).
  • If you have a representative, you will also need to provide your representative's name, address, and telephone number.
  • The name of the transit service, date, location and time; or office you believe discriminated against you
  • The basis of the complaint (what the complaint is about). You may give more than one basis if applicable.
  • Specific description of the issues of the discrimination complaint, including the dates of the alleged discriminatory act.
  • Corrective action requested and remedy sought.

Example of discrimination

You must be able to state why you believe the problem occurred, for a reason such as:

  • Race
  • Color
  • Religion
  • National Origin
  • Sex
  • Age
  • Disability
  • Sexual Orientation
  • Gender Identity
  • Marital status
  • Source of income

The complaint may be received in four ways, including

  • Electronically 
    • Click here for Title VI Complaint Form (Click Here)
    • English and Spanish versions available. 
  • Written and delivered to Baltimore City Civil Rights Division

Baltimore City Department of Transportation
Contract Administration/Civil Rights Division
ATTN: Larry Ennels, Title VI Compliance Officer
417 E. Fayette Street, 5th Floor, Baltimore, MD 21202

  • Telephonically through Baltimore City Civil Rights Division call 410-396-6815
  • In person at Baltimore City Offices or at public meetings sponsored by Baltimore City. 

ADA Compliance Notice

Notice of Policy Under the Americans with Disabilities Act

  • The Baltimore City Department of Transportation (BCDOT) is committed to a policy of full accessibility and does not discriminate in the provision of any of its business activities. The City of Baltimore is committed to upholding the intent and spirit of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1990 to the fullest extent possible.

Additional information is available; Click Here

Contact for Reasonable Accommodation:
ADA Paratransit service is available for individuals with disabilities that prevent them from using the fixed-route Charm City Circulator service. ADA Paratransit services for the Charm City Circulator is provided by MDOT MTA Mobilty. Please visit https://www.mta.maryland.gov/mobility for qualification information.

Policies and Procedures
If you would like to file a complaint with the Baltimore City Department of Transportation because you feel you have been discriminated against based on any of the criteria described above or you are an individual requiring Limited English Proficiency (LEP) language services or services regarding disability/The Americans with Disabilities Act (ADA), request a copy of the BCDOT’s Title VI policy, or Limited English Proficiency Plan, please direct all inquiries to:

Baltimore City Department of Transportation Civil Rights Division
ATTN: Larry Ennels, Title VI Compliance Officer
417 E. Fayette St., 5th Floor Baltimore, MD 21202 
Email: [email protected]
Phone: (410)396-6815
Complaint Form is available to download: Click Here