Towing Division

The Towing Division is responsible for removing abandoned and illegally parked vehicles.  The unit also operates the city's impound lot and manages the storage and disposal of nearly 40,000 abandoned vehicles annually.

There are more than 80 Towing Division employees that provide services to the constituents of Baltimore City.

The 6700 Pulaski Highway location is under renovation and is temporarily closed to the public.  To retrieve your vehicle, you must contact the phone number(s) listed below to schedule an appointment to retrieve your vehicle.  We apologize for any inconvenience and expect to reopen our facility very shortly.

To view the Vehicle Auction Listings click here.


COMMONLY ASKED QUESTIONS...

How can I find out if my car was towed?

  • Call 311 (24-hours/day) or call the general information line at 410-396-9958 (Mon-Sat 8:30 am-3:30 pm-excluding Sundays and Holidays)
  • Call the Fallsway Location, 410-396-4613, if your vehicle was parked along city gateways during peak travel times (e.g., 7am to 9am or 4pm to 6pm; posted parking restriction times vary).

Why did my car get towed?

Cars may be towed for one of the following reasons:

  • Parking in violation of posted signs;
  • To clear a vehicle that has been involved in an accident and is blocking traffic
  • Abandoned vehicle
  • Police arrest
  • Police tow
  • Outstanding parking tickets (scofflaw/booted)
  • Police Tow
Hours of Operation:

Pulaski Facility (Main Impound Facility)

6700 Pulaski Highway, Baltimore, MD 21237

Monday-Saturday:  8:30 am - 3:15 pm

Closed Sundays and Holidays

Fallsway Impound Facility

410 Fallsway, Baltimore, MD 21202

Monday-Friday: 7:00 am - 8:00 pm

Closed Saturday, Sunday and Holidays

 

 

 

 

 

 

 

 

 

 

 

Important Towing Documents
Towing Release Authorization Form PDF
Towing Repo Affadavit PDF
Towing Repo Hold Harmless PDF
Towing Repo Paper PDF

 

What do I need to retrieve my vehicle?

You will need to provide proof of ownership of the vehicle in the form of a current registration card or title, title receipt, or registration receipt.   We also require the owner’s valid driver’s license/state ID/passport.

If you only possess a temporary license or do not have a current Driver’s License, please provide two forms of identification listed below:

  • Notarized Birth Certificate
  • Signed Social Security Card
  • Government Issued ID
  • Current School or Work ID with picture
  • Voters Card

Please note that if the car is not drivable, does not have tags, or the registration is expired upon retrieval, the vehicle must be towed at the owner's expense.

What will happen if I leave my car in the Impound?

In accordance with the Maryland Vehicle Law, §25-202, 25-205 and 25-206; the law provides that the city must send notice, via certified mail, to the last known registered owner and any secured parties within 7 days after taking the vehicle into custody.  If the owner or secured party fails to reclaim the vehicle within 11 working days after receipt of the notice, then the owner or secured party is deemed to have waived all right, title and interest in the vehicle, and to have consented to its sale at public auction.  

There is no exception to the law. The owner is responsible for any related fines and or fees, (i.e. violations, citations, towing, preservation, storage) resulting from taking or placing the vehicle in custody.  If the vehicle is sold in an auction, the owner may have a flag fee put on other active tags associated with their name if the price of the sale of the auction doesn’t cover the outstanding balance with the impound. If you have an outstanding flag fee you must pay that with us before we can send your flag release to MVA.  

I believe my car was damaged at the Impound or when it was towed.  How can I file a claim?

If your car was damaged at the Impound, you can file a claim at the Pulaski Facility on the same day your vehicle was retrieved. Claim forms are available at the office.  Ask a Towing Agent to provide the claim forms. 

I do not agree that my car should have been towed.  Is there anything I can do to contest the tow?

As the owner of an impounded vehicle, you are entitled to a post-tow hearing to contest the validity of the tow and any towing or storage fees only if you were ticketed. You can request a hearing when you redeem your vehicle or visit Parking and Fines at 200 Holiday Street, Baltimore, MD 21202. Please understand that you must attend the hearing to contest the tow.

What if I return to my vehicle as it is being towed?  Will the driver give it back to me?

Once the vehicle is raised from the location, it was parked the vehicle must go to the pound.

If my car is recovered stolen will I have to pay?

Yes, you are only responsible for the towing fee initially. Once you are notified the vehicle is at our facility, you will only have 48 hours before we will include storage and administrative fees. You will also have to pay all outstanding tickets associated with the vehicle. If your vehicle incurred tickets while it was stolen you must submit your stolen vehicle police report to parking and fines to get your tickets abated.  

How do I release my vehicle to my insurance company or designated representative? 

There are several ways you can provide documentation allowing an individual or insurance company to act on your behalf.

You can come into our location and sign a release. ----- currently not open to the public------

You will have to email a Towing agent a signed notarized release letter giving us authority to release your vehicle to your insurance.  This letter will need the vehicle information including the year, make model and vehicle identification number (VIN) and/or tag number.  You will also need a copy of the owner’s ID and Title or Current Registration. 

If you are the insurance company or owner’s representative, you will need to present a signed notarized letter with the vehicle information including the year, make model and vehicle identification number (VIN) and/or tag number.  You will also need a copy of the owner’s ID and Title or Current Registration.  These documents can be emailed to us once you contact a Towing agent.                                 

If I am a Lien Holder and trying to retrieve a vehicle, I will need to complete and submit the listed items: 

  • Notarized Repossession Paper
  • Affidavit
  • Hold Harmless Letter
  • Front and Back of the Title (No notary required)
  • Owner’s purchasing contract (No Notary required)

I parked my car, now I can’t find it, and the Impound does not have it?  Should I report it stolen?

Your vehicle may have been relocated.  Relocations are performed to clear the street for work by various agencies.  This may be done in an emergency without an opportunity to notify the public with posted signs.  Call 311, before you report the vehicle stolen.

Your car may have been towed by a private tow truck company if it was in an accident.

Did the city issue a parking ticket prior to towing my car?

In most cases, a ticket is issued when a vehicle is parked in violation of posted parking restrictions or considered an abandoned vehicle.  

The City may not have issued a ticket if your vehicle was involved in a police arrest, police tow, removed as a result of an  accident/blocking traffic or had outstanding parking tickets (scofflaw/booted).

What do I need to know about paying for the parking ticket related to my towed vehicle?

You should follow the instructions on the Violation. If any questions, please contact Parking and Fines. However, all outstanding citations will be included in your fee to release the vehicle from impoundment. If you pay your outstanding citations with parking and fines while your vehicle is in our possession you may have to wait for your ticket transaction to finalize before it will reflect as paid in our system. All outstanding tickets can be paid at release.

How much will it cost to redeem my vehicle?

Towing and storage charges must be paid with all major credit cards.  Checks are not accepted.  Charges are as follows: Towing:  $130 for vehicles east of Charles Street and $140 for vehicles west of Charles Street.  Storage:  $15 per day starting 48 hours after the vehicle has arrived.  Initial Storage Charges: $50 Administrative Fee: $40

Additional storage fees have been frozen for right now.  An update will be given once this goes back into effect.

Vehicles impounded for the following reasons cannot be released until you visit the Impound facility and have contacted the proper agency: Narcotics, Arson, Etc.

Towing and storage charges must be paid using some form of electronic payment.  Cash payments are only accepted at the 410 Fallsway facility.  Checks are not accepted.

Towing fees can vary:

  • Towing cost: $130 for vehicles east of Charles Street
  • Towing cost: $140 for vehicles west of Charles Street.
  • Initial Storage Fee: $50 (after 48 hours of the vehicle's arrival, the City of Baltimore will charge additional storage fees. At this time, additional storage fees are being waived.
    • Storage Fee: $15 per day for four-wheel vehicles
    • Storage Fee: $30 per day for six-wheel or more
  • Administrative Fee: $40

Note:  Vehicles flagged by MVA will need to present a flag release form