Vehicle Retrievals Suspended and Impound Facilities Closed to the Public in Response to COVID-19
New Hours of Operations due to Coronavirus (COVID-19) Pandemic.
Hours of Opeation
Pulaski Facility (Main Impound Facility)
6700 Pulaski Highway
Monday-Friday 9:00 am- 3:00 pm
Closed Saturday, Sundays and Holidays
Fallsway Facility Impound Facility
Citizens who have questions or need additional information may call the Pulaski Highway Impound Facility at 410-545-3417.
The Towing Division is responsible for removing abandoned and illegally parked vehicles. The unit also operates the city's impound lot and manages the storage and disposal of nearly 40,000 abandoned vehicles annually. There are approximately 50 tow truck operators, supervisors, cashiers, and office personnel employed by the Towing Division.
To view, the BOARD OF LICENSES FOR TOWING SERVICES RULES AND REGULATIONS click here
To view, the Vehicle Auction Listings click here.
COMMONLY ASKED QUESTIONS
How can I find out if my car was towed?
Call 311 or call us at 410-396-9958
Why did my car get towed?
Cars may be towed for one of the following reasons:
parking in violation of posted signs;
to clear a vehicle that has been involved in an accident and is blocking traffic
Where was my car towed?
For information about the location of your car, call 3-1-1
Go to Baltimore City Impound Locations:
Monday- Friday 7:00 am - 7:30 pm
Closed Saturdays, Sundays and Holidays (Except Special Events)
Pulaski Facility (Main)
6700 Pulaski Highway
Monday-Friday 8:30 am- 5:00 pm
Saturday 9:00 am – 4:30 pm
Closed Sundays and Holidays
410-396-9958 or 410-545-3417
What do I need to retrieve my vehicle?
You will also need to show proof of ownership for the vehicle in the form of a current registration card or title. We also require the owner’s valid driver’s license/state ID/passport
If you only possess a temporary license and/or do not have a current Driver’s License, please provide two forms listed below
Notarized Birth Certificate
Signed Social Security Card
Current school or work ID
What will happen if I leave my car in the Impound?
If the vehicle is not claimed, then it may be disposed of, or sold at auction. Even if the vehicle is disposed of, the owner is still responsible for any fines or fees related to the violation.
I believe my car was damaged at the Impound or when it was towed. How can I file a claim?
If your car was damaged at the Impound, you can file a claim at the Pulaski Facility on the same day your vehicle was retrieved. Claim forms are available at the office.
I do not agree that my car should have been towed. Is there anything I can do to contest the tow?
As the owner of an impounded vehicle, you are entitled to a post-tow hearing to contest the validity of the tow and any towing or storage fees only if you were ticketed. You can request a hearing when you redeem your vehicle or visit Parking and Fines at 200 Holiday Street, Baltimore, MD 21202. Please understand that you must attend the hearing to contest the tow.
Did the city issue a parking ticket prior to towing my car?
In most cases, if a vehicle is parked in violation of posted parking restrictions a ticket will be issued. But, a parking ticket is not necessary to tow a vehicle.
What if I return to my vehicle as it is being towed? Will the driver give it back to me?
Once the vehicle is raised from the location, it was parked the vehicle must go to the pound.
If my car is recovered stolen will I have to pay?
Yes, you are only responsible for the towing fee initially. Once you notified the vehicle is at our facility, you will only have 48 hours before we will include storage and administrative fees.
How do I release my vehicle to my insurance company or designated representative?
There are several ways you can provide documentation allowing an individual or insurance company to act on your behalf.
You can come to our location and sign a release.
If you are the insurance company or owner’s representative, you will need to present a notarized letter with the vehicle information including the year, make model and vehicle identification number (VIN), and/or tag number. You will also need a copy of the owner’s ID. These documents can also be faxed.
I parked my car, and now I can’t find it, and the Impound does not have it? Should I report it stolen?
Your vehicle may have been relocated. Relocations are performed to clear the street for work by various agencies. This may be done in an emergency without an opportunity to notify the public with posted signs. Call 311, before you report the vehicle stolen.
What do I need to know about paying for the parking ticket related to my towed vehicle?
You should follow the instructions on the Violation. If any questions, please contact Parking and Fines. However, all outstanding citations will be included in your fee to release the vehicle from impoundment.
How much will it cost to redeem my vehicle?
Towing and storage charges must be paid either in cash or by VISA, MasterCard, Discover, and American Express. Checks are not accepted. Charges are as follows: Towing: $130 for vehicles east of Charles Street and $140 for vehicles west of Charles Street. Storage: $15 per day starting 48 hours after the vehicle has arrived. Initial Storage Charges: $50 Administrative Fee: $40
Vehicles impounded for the following reasons cannot be released until you visit the Vehicle Impound, and you have contacted the proper agency: Narcotics, Arson, Etc.
How can I Request to Stand Trial?
- Request must be made at least five days before payment due date indicated on the reverse side of the citation or you will lose your right to stand trial.
- Trial requests can be made by logging on to https://cityservices.baltimorecity.gov/pftr/ or by completing the bottom of the citation and mailing it to City of Baltimore. ATTN: Parking Fines, 200 Holiday Street, Baltimore, MD 21202. If mailed, you will receive an acknowledgement letter stating that the City has received your letter. If you do not receive this letter within two weeks of mailing in your requests, please call 410-396-4080.
- Once trial date has been set, you will receive a letter from the district Court of Maryland detailing the date, time, and place of trial. Keep in mind that a trial date could take up to four months to be set by the District Court of Maryland.
- The defendant must be listed on the registration of the vehicle found in violation, or arrive in court with a notarized letter stating that he or she has the permission of the registered owner to stand trial.