For "TOWING" related frequently asked questions please click here.

Where can I find out what streets are closed?
DOT issues traffic advisories for major street closures throughout the city. You can get these updates by accessing our social media feeds – Facebook , Twitter, and our website. DOT will also alert local news outlets when there are major events impacting traffic within the city.

How do I get snow removed from my street?
Citizens  can contact 311 to report their street conditions during a winter weather event by clicking here. Via 311 citizens will be given a service request number that can be used for tracking and follow up.

Where do I report an abandoned or illegally parked vehicle?
Citizens should contact 311 to report a derelict vehicle on public or private property. At least three of the following must be included to help identify the vehicle: exact address, color, make/model, tag number, and condition (i.e. flat tires, broken windshield, etc.). Citizens are also encouraged to submit a photo if available with their service request.

Citizens should also contact 311 to report a traffic violation of a vehicle that has not moved in 48 hours. Once reported we will investigate and then follow-up after observance of 48 hours.

• To make a 311 request regarding an abandoned vehicle click here. 
• To make a 311 request regarding a  48 Hour Parking Complaint click here. 

Where can I request pavement/lane markings?
To report street lines and crosswalk markings that are missing or faded you can contact 311 by clicking here.

How do I get reimbursement for damages?
Citizens should contact the Law Department to file a claim at 410-396-3400.

How do I get a handicap sticker?
Citizens must contact the Parking Authority of Baltimore City at http://parking.baltimorecity.gov/ or (443) 573-2800. Please be advised that DOT does not issue parking permits.

How do I get a street/pothole repaired?
Citizens should contact 311 to report a pothole(s) on a public street or alley. The City will repair most potholes within 48 hours. Winter pothole repairs will be temporary until the spring when permanent repairs will be made.

Citizens should also contact 311 to request a repair regarding the material condition of a street, such as cracking, sunken, raised, or sinkhole etc. - exclusive of potholes. A Department of Transportation Highway Maintenance Supervisor is assigned to assess the problem. After assessing the problem, the Supervisor will issue a service request to a Transportation Maintenance Crew for repairs.

• To make a 311 request regarding a  pothole repair click here.
• To make a 311 request for regarding a street repair click here.

How do I report a broken traffic signal?
Citizens can contact 311 to request repairs to a traffic or pedestrian signal at a signalized intersection by clicking here. A technician will be dispatched to investigate and repair the signal problem. Please enter location using street names of the intersection. (I.E. Pratt and Light; Gay and Fayette) IF THE SIGNAL IS FLASHING OR NOT FUNCTIONING AT ALL, CALL 311 TO REPORT AN EMERGENCY SITUATION!

How do I get street or alley lights repaired?
Citizens can contact 311 to report a streetlight outage by clicking here. Streetlights are maintained by either the City or BG&E. The City will repair or coordinate the repair of all public street lights.

My alley or sidewalk needs repair?
Citizens should contact 311 to request the repair of an alley, excluding a pothole. For alley potholes, please use the Pothole request type.

Citizens should contact 311 to request a repair to a footway/sidewalk on a city street - (The footway may be broken, cracked, or chipped.) After assessing the problem, the City will perform necessary repairs to make it safe. A violation notice may be issued if the property is privately owned; the resident or business owner would either repair footway/sidewalk or pay the city to perform the work.

• To make a 311 request regarding alley repairs click here. 
• To make a 311 request for sidewalk repairs click here. 

What are the Circulator routes?
 The Circulator currently operates four routes in the downtown area. For information regarding route maps and service updates please click here.

How do I find information on vehicle auctions?
Citizens can find auction listings by clicking here.

How do I get a parking permit or a truck permit?
DOT does not issue parking permits. For parking permits please contact the Parking Authority of Baltimore City at http://parking.baltimorecity.gov/ or (443) 573-2800.

For truck permits please call the Traffic division at 443-984-2150.